|We don’t like to say ‘sorry, we can’t help you’ so I’m always challenging the Taank team to find new ways to say ‘yes!’ during these challenging times. Fortunately, with years of experience and plenty of passion and determination, they’re very good at it. So while much of the guidance from government and media is confusing, we’re busy finding practical, safe solutions to your eye care challenges.|
|First, here’s what stays the same|
Our reasons for being here: As ever, our mission is to take great care of your eye health and help you look good and feel great in your glasses. We’ll continue to do that with our blend of amazing eyewear, clinical expertise, and personal service.
Styling: Our sit down guided eyewear selection process remains in place--no painful trial and error off-the-racks here. It’s proven to be far more effective when it comes to helping you find the perfect frames, as our testimonials will attest.
Appointments: Whatever the reason for your visit, we offer client appointments for everything. That way we can prepare and guarantee you our undivided attention. Also, our appointments are more than twice the industry average to ensure you get the very best service and never feel hurried. We’d rather see fewer people in one day and keep standards sky-high.
|Ultimately, we’re only ever concerned with giving you a truly tailored-made experience.|
|And it turns out that the way we work is considered as pandemic-proof as you can get.|
|What happens next?|
|As businesses reopen, they’ll all need to control and choreograph their customer ‘journeys’. This means sacrificing volume to protect staff and visitors. Luckily for us, government guidelines and social distancing requirements are perfectly aligned with the way we already operate.|
|Pre-pandemic we found this approach to be more enjoyable, delivering superior service and enabling us to build great relationships. That said, we’ll continue to monitor things and make changes wherever necessary.|
|How you’ll be protected when services resume:|
One client in, one out: We’ll restrict the number of clients in the practice at any given time.
Hand sanitisation: You’ll be provided with hand sanitiser on arrival. This is a must. Naturally, all frames will be sanitised before you try them on.
Personal Protective Equipment (PPE): When it comes to protective gear, we’ll have the whole kit and caboodle to keep everyone safe. This includes:
Sneeze guards: ‘Ultra-stylish’ perspex guards that keep us all safe while still enjoying face to face interaction. They’re 100% compatible with smiles, eye contact, even laughter—the things that make us human.
Face masks: Finding frames that match your face and personality remains our Holy Grail. However, we’re required to add face masks to our seasonal list of ‘must-have’ accessories for the time being. When you arrive for your appointment, you’ll be offered a mask and the team will sport masks for close contact (two metres or less).
Given how attractive our clients are (not to mention the movie star good looks of the team) it seems a travesty to cover up our perfectly formed noses and mouths, but so be it. With that in mind, our eyewear games will need to be strong to balance out our additional face wear. The right frames will instantly communicate something about you, your personality, and style. And we’re here to help.
Video styling consultations: Unable to visit us in person? We’re developing a Video Eyewear Styling Consultation to enable one of our eyewear experts to walk you through the process remotely. More to follow soon.
|In the meantime...|
Private Dispensing: Our wonderful Dispensing Optician, Leanne, is available to address high-priority eyewear needs. If you require any urgent or essential help with your glasses, please call us on 01223 350071 and Leanne will organise everything.
Phone consultations: If you have any urgent concerns about your vision or the health of your eyes please give us a call, we’re here to help.
|We hope to share dates for routine eye examinations soon—please look out for emails. Want to add your name to our appointments waiting list? Simply call 01223 350071 or email firstname.lastname@example.org. We’ll be in touch shortly with more information.|
|In the meantime, stay safe and know that we miss you. We look forward to welcoming you back to the practice very soon.|
|Anjana and the team.|